Terms of service

PRODUCT QUESTIONS 

Who can use your products?

Our products can be used by anyone over 36 months of age. We recommend that younger users are supervised when bathing with our products.

How do you use your products?

Some of our handmade products are unique and unusual, although they are all very simple to use. Please read the directions on the packaging before use. Some of our soaps are decorated with non-soap elements which, as the label states, must be removed before use.

 

How long does your soap stay fresh?

We always recommend that our soaps are used within 6 months of purchase, this guarantees a wonderful lather and the most intense scent. However, our products are pretty special and will last much longer if stored correctly, some will last up to 12 months. Always read the labels and packaging before use, as we always include the shelf life and best way to store our products on the labels and packaging.

Images

All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g Soap Stone). 

No replacements will be made if a customer is dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black.  If a customer wishes to return a soapstone item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

No replacements will be made if a customer is dissatisfied with the colour of any product which is listed as having varying colours in the description.  If a customer wishes to return a varying colours item due to it's colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

 

Protecting Your Security
All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Placing an Order

By placing an order with Pikoh you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.  The contract of the sale is bound by the terms laid out in this document.

Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request.  Pikoh highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

What is the best way to store your products?

Each one of our products is to be stored differently but as a general rule, all of our products need to be kept dry, out of direct sunlight and at room temperature. Please also ensure your soap is placed on a protective surface when not in use, such as a soap dish or plate.  Always ensure you read the product label or packaging for full storage recommendations.

Are your products suitable for allergies?

When yourself or recipient of a gift has an allergy, we advise that you always seek products which are fully registered and made with specific allergens in mind. Whilst most of our products are made with nut, oat and gluten free recipes, they are all produced within the same workshop and we cannot rule out cross contamination. For any information about individual products in regards to allergies and information of ingredients please contact us.

 

What payment methods do you accept?

Our current payment methods are: Visa, Visa Debit, MasterCard, American Express, GooglePay, ApplePay and PayPal. Unfortunately we do not accept any other payment methods at this time.

 

What currencies do you accept?

Unfortunately we only accept GBP (£) at present.

 

When will I be charged for an order?

All payments are processed as soon as your order is placed and accepted. All items are shipped Monday to Friday (excluding bank holidays).